How Can We Help?
Find answers to common questions or get in touch with our support team.
Contact Support
Have a question or issue that isn't covered below? Our team is here to help.
[email protected]We typically respond within 24-48 hours.
Frequently Asked Questions
How do I scan an outfit?
Open any video on TikTok, Instagram, or YouTube that shows fashion you like. Tap the Share button, then select "What She Wore" from the share menu. Our AI will analyze the video and identify the clothing items.
What platforms does the app work with?
What She Wore currently supports videos from TikTok, Instagram, and YouTube. We're working on adding support for more platforms in future updates.
Why can't I find "What She Wore" in the share menu?
After installing the app, you may need to enable it in the share menu. Tap "More" at the end of the share sheet, then toggle on "What She Wore" from the list of activities.
How accurate are the product matches?
Our AI is highly accurate at identifying clothing types and styles. For exact brand matches, accuracy depends on the video quality and how clearly items are shown. We also provide similar "dupe" options when exact matches aren't available.
What are "dupes"?
Dupes are similar, often more affordable alternatives to the exact items shown in a video. They capture the same style and look without the designer price tag.
Why does scanning take a while?
Our AI analyzes the video frame by frame to identify fashion items accurately. This typically takes 15-45 seconds depending on video length and complexity. You'll receive a notification when your scan is complete.
Can I view my scan history?
Yes! All your scans are saved in the History tab within the app. You can revisit any previous scan to see the identified items and shopping links.
How do I delete my data?
To request deletion of your data, please email us at [email protected] with your device ID (found in the app settings). We will delete your data within 30 days.
Is the app free?
Yes, What She Wore will be free to use when it launches. We may introduce premium features in the future, but the core scanning functionality will always be free.
Do you make money from the shopping links?
Some links in the app are affiliate links, meaning we may receive a small commission if you make a purchase. This doesn't affect the price you pay and helps us keep the app free.
Getting Started
New to What She Wore? Here's how to get started:
- Get notified when What She Wore launches
- Open any fashion video on TikTok, Instagram, or YouTube
- Tap the Share button
- Select "What She Wore" from the share menu
- Wait for the AI to analyze the video (15-45 seconds)
- Browse the identified items and shop your favorites!
Report a Bug
Found something not working correctly? Help us improve by reporting bugs.
Please include:
- What you were trying to do
- What happened instead
- Your device model and iOS version
- Screenshots if possible